We have often heard that customer experience is really common sense. However, giving an authentic brilliant touch isnt always common. In fact, as emotional beings we tend to remember uncommon, unique, and unquestionably exquisite experiences that take our breath away.
It is these rare occasions that become locked in our minds. This is how word of mouth spreads like a wild fire and a hidden brand gems becomes an overnight sensations.
You will learn the following:
How to engage the head, heart, and hands of your customers ...See All
As the driving force behind global business consultancy powerhouse, the Brilliance Institute, founder and CEO, Simon T. Bailey innovates and inspires organizational transformation among the worlds largest corporations. Recognized internationally as one of the Top 25 Speakers shaping the speaking profession, Simon has impacted the lives of more than 1 million people with his counsel from the C-Suite to the front lines for clients including, Verizon, Microsoft, Wells Fargo, Met-Life, Omni Hotels & Resorts, IBM and Procter and Gamble through his forward-thinking interactive sessions and action-oriented programs.