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We have often heard that customer experience is really common sense. However, giving an authentic brilliant touch isn’t always common. In fact, as emotional beings we tend to remember uncommon, unique, and unquestionably exquisite experiences that take our breath away. It is these rare occasions that become locked in our minds. This is how word of mouth spreads like a wild fire and a hidden brand gems becomes an overnight sensations. You will learn the following: How to engage the head, heart, and hands of your customers How to create an internal customer service strategy for your own business How to stop selling and start connecting to your customers
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. In this class students will get to learn how to know their organization, know their product and service, know their customers, know their strengths and areas to develop and set their plan.