About

TIPS for Good Management Ltd has been in existence since 1998. Julian Hammond is the principal and founder of the business who has a wide background of industrial and commercial knowledge with over 30 years experience at supervisory, middle and senior management level. Julian also operates at director level. Based in the heart of Norfolk, UK, the Company boasts a number of corporate clients who have gained significant benefits from the courses that TIPS for Good Management offers. We are also approved by the Chartered Management Institute.
The TIPS programme has been uniquely developed using our �Brain Friendly' techniques. ...See All

Other Sites
Expert Academy on LiL
31 Completed Sessions
Last Session:
Thu Aug 20 2015 at 05:00 am EST
Last Log-in:
Mon Jan 14 2019 at 09:12 am EST
On Learn It Live Since:
Thursday Oct 25, 2012
Learning Intrest
About Julian Hammond
Group Classes (27)
see all
Do you struggle to understand those management terms but were always afraid to ask? It can almost feel like a secret society, but this one hour session will demystify the management speak and make it crystal clear what they mean. You can then attend any business meeting confident in the knowledge that you can hold your own. We will take a really close look at Visions & Mission statements. Company values and cultures come under scrutiny and how they link to behaviour and attitude. We examine the 'Balanced Scorecard' approach to management and finally we will look at "Strategy & Tactics". By the end of this 1 hour session you will be talking like a top executive!
You spend a lifetime learning things, but when was the last time you stopped to think about how you learn? You might be surprised about how much of our natural learning ability is unwittingly damaged or suppressed by the very educational system that was designed to "teach" us. In this fascinating session Julian will reveal how to deliver "brain friendly" training that sticks, including memory techniques and sensory perception. You and your learners will absorb more and retain information far longer when you use these ideas. Julian will show you different ways to engage the human brain to create a more natural way to learn. You will gain new ways to unlock the learning potential of your people, and have fun at the same time!
In this fascinating session you will learn how to delight your customers and consistently fulfil their wants, needs and expectations. We look at the internal customer/supplier chain and the importance of aligning it with the external customer who buys your product or services. We will show you how to analyse customer needs and also what makes a customer experience good or bad. You will also learn what switches your customers on and off and how to build sustainable loyalty so they keep coming back to you. The session also covers how to turn your customers into your best sales people when they tell others how good you are! Finally we look at turning complaints into compliments when things don't go to plan.